To request a return or exchange, please provide:
• Order number
• Clear photos/videos showing the issue
• Batch number label (if available)
• Detailed description of the problem
Our team will review the claim within 1-3 business days.
6. Solutions We Offer
Depending on the situation, we may offer one of the following solutions:
• Free replacement in your next shipment
• Partial refund (for confirmed defect)
• Store credit
• Exchange for another product (same value)
We will always choose the most reasonable solution to support your business.
7. Shipping Cost Responsibility
• If the issue is caused by LeShine Hair (wrong item or quality defect), we will cover the replacement cost and shipping cost.
• If the return is due to customer reasons (wrong selection, no longer needed, etc.), the customer is responsible for return shipping fees.
8. Important Notes
• Hair is a handmade product; slight variations in color tone, thickness, or texture may occur and are considered normal.
• Improper maintenance, incorrect installation, or use of harsh products can cause tangling/shedding and will not be considered a manufacturing defect.
9. Refund Policy
Refunds (if approved) will be processed within 7-10 business days after we receive and inspect the returned items.
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